FREQUENTLY ASKED QUESTIONS

GENERAL

An item is sold out online will you make any more stock?
This all depends on fabric and production. We run in monthly drops so try to bring in new styles and fabrics each month so we aren't producing mass amounts of each product. But when demand is high and we have more fabric re-runs sometimes happen.

Do you have your clothing in stores?
No sorry we don’t, we are online only.

What payments do you offer?
Credit Card, PayPal, Afterpay & Laybuy

Once I have made an order can I change information on it?
No. Once an order is made we can make changes provided the order hasn't already been shipped. Email contact@akkajo.com for changes to your order. 

How do I know when you have a new collection release coming?
Please check our social media - Facebook and Instagram for updates.

SHIPPING & TRACKING

How long will it take for my order to arrive?
We ship from New Zealand and shipping times differ depending on your location. Refer to our Shipping Policy for more info on your location.

How do I track my order?
You can track your order on our website via this link, Track your Order.

Do you ship internationally?
Yes, we offer free Worldwide shipping.

RETURNS & EXCHANGES

My order arrived but I want to return or exchange?
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To start a return, you can contact us at contact@akkajo.com. Once your return is accepted, we’ll send you instructions on how and where to send your package.

Can I exchange sale items?
No. Sale items cannot be returned.

I received the wrong goods, what do I do?
Please contact us asap on contact@akkajo.com

I haven’t received my refund yet?
Please email contact@akkajo.com and they will follow this up for you.

I have a faulty item, what do I do?
Please email contact@akkajo.com with photos and they will help you out with what to do next.

PREORDERS

How do preorders work?
Once a preorder is made all info on delivery will be on our website along with garment info.

Can I get a refund on a preorder?
No, we will give you a store credit so you can choose something else.

Can I buy more than one preorder and return one that doesn't fit?
Yes.

SIZE GUIDE

What size am I?
We have a full size guide and fit section on each and every product page. For optimal fit we recommend you buy your usual size.